Strategy and operating model design
Insight and implementation working as one.
How will you gain consensus around the strategic priorities for your project? What operating model will best allow your organisation to deliver world-class services? How can we make spaces more socially, environmentally and economically sustainable? And how can you connect strategy with operations to transform public services, workplaces, campuses and cities?
Optimising the delivery of public and private services requires strategic thinking, an understanding of urban areas and spaces, and technical experience of operations. When insight connects seamlessly with implementation, outcomes become more efficient, impactful and transformative. But bridging that specialism gap calls for a multidisciplinary approach rooted in an in-depth understanding of process design, financial modelling, technology, organisation and governance. This is precisely what you’ll find in our strategy and operating model advisory team.
OUR SERVICES INCLUDE
- Research and economic analysis
- Community and stakeholder engagement
- Visioning and strategy formulation
- Operating model design and implementation
- Space programming and planning
- Function and organisation design
- Change management
- Governance
- Capacity and capability planning
Helping you navigate the challenge
Proven tools, flexible processes
The most satisfactory outcomes start with detailed analysis and laser-focused objectives. Yet in delivering new and innovative services in urban areas and multipurpose spaces, such as municipal services, cultural projects, university campuses, research labs and workplaces, uses are regularly as varied as users. This means complex problems are frequently not fully defined.
That’s one of the reasons the Buro Happold strategy and operating model advisory team never come to a project with preconceived solutions. Instead, we approach your challenges with proven tools, flexible processes and a mix of curiosity and experience. We are here to assist clients in transforming public and private services, the spaces they use, staffing and systems to make them better for users. This includes forecasting future demand, market analysis, service design, operating models, governance and capacity building. We gain insight – and support you in using that insight to allow effective implementation in optimising user experience.
From business case to budgeting
Our multidisciplinary blend of technical expertise and business understanding brings fresh and practical perspectives to optimising citizen or user experience, service excellence and space productivity. We know our clients want to provide remarkable, differentiated and memorable experiences for users. Starting with insight from in-depth assessments, analysis, stakeholder engagement and visioning, we build compelling, practical evidence-based businesses cases, strategies and service models that enhance the entire life cycle of your project. And when insight seamlessly transitions from strategy into implementation, impact stays true to original objectives. We drive better development, growth and change, all the while improving space efficiency and experience.
Across public sector and private sector services
Our approach combines deep insights into urban planning and asset operations to provide tailored solutions that optimise efficiency, foster growth and position organisations for sustained success in a rapidly changing landscape. Our expertise has helped a range of diverse clients, including developing city-wide parking services, college and university facilities, regional yachting marinas and medical school developments.
Learn more about how we work with clients and collaborators.
Our experience
Envisioning healthcare education and research facilities with Wake Forest University School of Medicine and Atrium Health
North Carolina, USA
Buro Happold brought together leaders from Atrium Health, Wake Forest University School of Medicine, Wake Forest University’s new School of Professional Studies, and surgical training partner IRCAD to plan education and research facilities that will anchor a new health innovation district called “The Pearl” in Charlotte, North Carolina.
“The team expertly structured and delivered a series of complex projects encompassing leader and stakeholder input from Wake Forest and Atrium Health. They facilitated creating a shared vision, quantifying our needs, and organising our spaces. They were nimble, reliable and thoughtful partners.”
— Jason Kaplan, Associate Vice President of Academic Resources at Wake Forest University School of Medicine
Fostering interdisciplinary research at Carnegie Mellon University, Tepper Quad Project
Pittsburgh, USA
Our strategy and operational planning advisers worked with Carnegie Mellon University to craft the vision, identify the goals and forecast the space needs for a 325,000ft2 facility that will include galleries, a café, classrooms, study spaces, office space, teaching labs, wet and dry research labs and shell space for flexible future expansion.
“Buro Happold helped us build consensus across groups and make big decisions early – and then worked with us and adapted as the assumptions, building size, groups involved, and economy changed. They are great listeners and nimble partners.”
— Bob Reppe, Assistant Vice President and University Architect, Carnegie Mellon University
Delivering facilities services to transformational assets
Our strategy and operating model advisers worked with a multi-billion-dollar mixed-use asset developer to identify the delivery model for facilities and asset management services. This required a strategy for building delivery capacity in an immature and relatively remote market, including identifying and engaging delivery partners in a bespoke delivery model.
Commercialisation of multi-sector public asset holdings
Buro Happold’s advisory team worked with the national audit function of a Middle Eastern government to identify optimisation opportunities across a 5000+ portfolio of storage facilities owned by multiple entities. The project culminated in the design of target operating models for sub-portfolios of complementary assets, offering tailored routes to performance improvement and unlocking future development opportunities.
Insights and news
Want to find out how our advisers can help solve your strategy and operating model design challenges?
Contact one of our advisors from the ‘meet the team‘ section above, or complete the form, and we’ll get back to you as soon as possible.
